Refund & Return Policy

Last updated: July 2026

At MILEAGE, we are committed to providing high-quality sports nutrition products. Please review our Refund & Return Policy carefully before placing an order.

1. Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive a product that is damaged during shipping, defective, or different from the item you ordered, please contact us within 7 days of receiving your order.

To submit a claim, please email:

mileagethailand@gmail.com

and provide:

• Your order number

• A description of the issue

• Clear photos of the product

• Photos of the shipping package (if applicable)

If the claim is approved, MILEAGE will provide a replacement product, store credit, or refund at our sole discretion.

2. Non-Returnable Products

Due to food safety, hygiene, and product integrity requirements, all sports nutrition and consumable products sold by MILEAGE are non-returnable and non-refundable once delivered.

This includes, but is not limited to:

• Energy Gels

• Drink Mixes

• Electrolyte Products

• Salt Capsules

• Race Nutrition Kits

• Bundle Sets

• Promotional Products

• Free Gifts

We cannot accept returns for products that have been:

• Opened

• Consumed

• Used

• Damaged after delivery

• Stored improperly

• Purchased during promotional clearance campaigns

3. Order Cancellations

Orders may only be cancelled before they have been processed and shipped.

Once an order has been dispatched to the shipping carrier, cancellation requests cannot be accepted.

4. Exchanges

We do not offer direct product exchanges.

If an approved replacement is required due to a damaged, defective, or incorrect item, MILEAGE will arrange the replacement separately.

5. Refunds

If a refund is approved, it will be processed to the original payment method used for the purchase.

Please allow up to 10 business days after approval for the refund to be completed. Processing times may vary depending on your bank, credit card issuer, or payment provider.

Shipping charges, customs duties, import taxes, and customs clearance fees are non-refundable.

6. International Orders

Customers are responsible for complying with all import regulations, taxes, duties, customs fees, and restrictions applicable in their destination country.

MILEAGE is not responsible for delays, seizures, import restrictions, customs rejections, or additional charges imposed by customs authorities.

Orders that are refused, abandoned, or returned due to customs-related issues are not eligible for refunds of shipping costs, duties, taxes, or other associated fees.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

MILEAGE is not responsible for lost, delayed, or undeliverable shipments resulting from incorrect addresses, incomplete information, or customer errors.

Additional shipping charges incurred due to address corrections or re-delivery attempts are the responsibility of the customer.

8. Contact Information

For questions regarding returns, refunds, damaged products, or shipping issues, please contact:

MILEAGE Sports Nutrition

Email: mileagethailand@gmail.com

Website: https://www.mileage-sport.com